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FAQ

Q: WHAT IS THIS WEBSITE?

Yourshop.lu is a Platform for people to meet and exchange their goods.

Q: WHAT DO THE MAIN TITLES OF THE WEBSITE MEAN?

CREATIONS: Self made / designed Objects.
SECOND HAND: Used Items.
FREE: Anything that people give away for Free.
WANTED: Different objects people are specifically looking for.

Q: HOW DOES IT WORK?

Sellers display their items, and buyers come to find their treasures.

Q: How to sell something?

To become a seller you need to register and open your Shop. After that you can start uploading one by one your items to sell (and/or to offer).
If someone is interested in your item, he’ll get in touch with you.

Q: HOW DO I BUY SOMETHING?

To buy something you need to get in touch with the seller (by message, or phone) and ask to get your desired object.
It the seller permits it, you can also buy the Item directly via Paypal or Credit Card.

Q: WHAT IF I NEED SOMETHING SPECIAL?

If, as a buyer you are looking for a special item, you can also register and create a ‘WANTED’, so that the other users of the site know what you are looking for... If someone find this certain object in his attic he will think of you!

Q: WHY GIVE SOMETHING AWAY FOR FREE WHEN I CAN SELL IT?

Because you’ll make a person really really happy.
Plus, you'll get rid of your item a lot faster!

Q: DO I HAVE TO GIVE MY PHONE NUMBER?

No, if you’re not comfortable with it, don’t put your phone number on your ads. Some people just prefer getting a phone call than an message.

Q: WHAT IF AN AD OFFENSES ME?

Report the user or the ad. We will make our best to sort things out.

Q: WHAT IF A SELLER PROMISES TO SELL ME AN ITEM, BUT THEN SELLS IT TO SOMEONE ELSE?

Unfortunately we don’t have any power over the seller’s (or buyer's) behavior and choices.
This is just an Vitrine Platform. We have no legal power over the Item, therefore no responsibility about the transaction of the Good. The only thing we can do it send a warning, and if necessary ban a user who doesn't respect our General Conditions.
The thing you can do is giving the user a bad evaluation to warn others.

Q: WHAT IF I MAKE AN APPOINTMENT WITH A PERSON TO MEET, BUT HE DOESN'T SHOW UP?

It’s a rude person. You can report him or give him a bad evaluation to warn the others.

Q: HOW TO BOOST MY SHOP?

TAKE GOOD QUALITY PICTURES
Pictures look best on a plain, simple background, with natural sunlight.
If you are selling clothes, display them on a model, (a mannequin or yourself), or even just on a hanger.
Avoid laying it on a bed or on the ground to take pictures!

GIVE AS MANY DETAILS AS POSSIBLE
Size, material, color, pattern, style, theme, description...This will make the item appear in most search lists.

BE HONEST
Tell the public if the item has defects. This will make the public trust you!

BE FAIR
Give a good price.
Hold your promises.
Be at the appointments you plan with a potential client.
If you disappoint someone the word gets around quickly!

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